dao
Dao improves logistics in 1,200 daoSHOPS
As a leading Danish provider of logistics solutions, dao is always busy with deliveries. This places great demands on efficient logistics in the nationwide network of parcel shops. To maintain and improve efficiency, the company has partnered with Delfi Technologies.
Dao delivers parcels and all kinds of mail 365 days a year. An extensive network of daoSHOPs act as collection points for customers who prefer the convenience of picking up their parcels whenever they want. The company is known for efficient delivery times and user-friendly logistics services.
Efficient and error-free parcel handling
Close collaboration with Delfi Technologies plays a crucial role in dao’s logistics. Here, an efficient logistics solution helps ensure easy and error-free parcel handling through the use of more than 2,000 handheld terminals and 1,000 label printers in the more than 1,200 daoSHOPs.
The Corona epidemic caused a huge increase in the number of parcel deliveries and pick-up points. Danes were shopping online at the drop of a hat, which meant extra hustle and bustle. To keep up, dao was forced to expand the number of parcel shops so that the thousands of parcels could be delivered to their recipients. The increased volume and number of parcel shops also created a need for more handheld terminals for parcel registration and label printers to print out parcel labels for delivered parcels.
The volume of parcels we handled doubled overnight. And as the volume increased, we needed to find equipment that was both easy and fast for our parcel shops to use.
– The volume of parcels we handled doubled overnight. And as the volume increased, we had to find equipment that was both easy and fast for our parcel shops to use,” says Lars Balsby, Sales Director at dao.
A correct delivery of parcels
Today, dao uses handheld terminals in all parcel shops. They are of the Zebra TC26 model with 4G internet via SIM card and Android operating system. The devices work with dao’s app for registration and delivery of parcels. With the handheld terminal, the employee in the parcel shop can scan parcels for delivery and then enter the person’s pick-up code, which ensures that the parcel is delivered to the correct owner.
– Delfi Technologies is more of a business partner than a hardware supplier. They have helped us to eliminate all unnecessary functions and equipment that we didn’t know we didn’t need from the start,” says Lars Balsby.
Anyone can send packages with dao
Only 20% of the Danish population has a printer. Therefore, dao makes it easily accessible for everyone to send parcels without having to print a waybill or label. The way dao does this is that the sender simply books the freight on dao’s website, then a 9-digit code is generated and written on the package.
When the sender hands in the parcel for shipping in a parcel shop, the parcel shop employee enters the 9 digits into their handheld terminal, which then initiates the printing of a shipping label from their label printer. The handheld terminal is integrated with a Zebra ZD421 label printer in all parcel shops via Bluetooth. In this way, a shipping label is attached to all packages for shipment so that they can be sorted and scanned correctly in dao’s distribution centers faster.
The shipping label also allows for better tracking of parcels during their journey from sender to recipient, as well as the possibility for the sender and recipient to receive a receipt as soon as the parcel has been scanned. When a parcel is handed in and the label is printed, the sender immediately receives a text message with a receipt for the handed-in parcel.
Service agreement provides the necessary peace of mind
dao has also opted for a service agreement on all equipment from Delfi Technologies. The service agreement provides extra peace of mind and ensures that the devices are covered for any repairs. This helps to maintain efficiency and the necessary uptime in the many daoSHOPs should something happen to the equipment.
– They are responsible for all service and maintenance. So if what they deliver isn’t up to scratch, they’re the ones with the problem, and it’s fantastic to have a partner who also dares to take that responsibility,” Lars Balsby concludes.
About dao
dao stands for Dansk Avis Omdeling, also formerly known as dao365. dao delivers parcels, newspapers, letters and magazines every day, all year round. dao’s primary goal is to offer a convenient and reliable delivery experience to customers. The company operates an extensive network of parcel shops that serve as pick-up points for online purchases, but also for sending and receiving parcels between people. This allows customers to pick up their parcels when it suits them best.
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